Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@loverof.co.
We want you to love every purchase from Lover Of Fine Things. If you're not completely satisfied, we're here to help.
Returns You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with tags attached and in the original packaging.
How to Start a Return To initiate a return, please contact us at info@loverof.co with your order number and reason for return. We'll send you instructions on how and where to send your item.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-7 business days.
Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, email us at info@loverof.co.
Shipping Costs Customers are responsible for return shipping costs unless the return is due to a defective or damaged item.